Welcome to UPKEEP 247 LANKA (PVT) LTD. By accessing or using our website, products, services, or contacting us through this website, you agree to the following Terms and Conditions.
About Us
UPKEEP 247 LANKA (PVT) LTD provides commercial cleaning solutions, eco-friendly cleaning chemicals, smart laundry solutions, automated chemical dosing systems, cleaning consultancy, and staff training services for businesses in Sri Lanka and the Maldives.
Our products and services are mainly designed for commercial, hospitality, medical, retail, industrial, and institutional use.
Use of Our Website
You agree to use this website only for lawful purposes. You must not misuse the website, attempt to damage it, copy content without permission, or submit false or misleading information through our contact forms.
The information on this website is provided for general business and product awareness. We may update, change, or remove website content at any time without prior notice.
Products and Services
Our product range may include cleaning chemicals, disinfectants, bathroom cleaners, carpet and sofa shampoos, oven and gas cooker cleaners, heavy-duty floor cleaners, glass cleaners, degreasers, sanitizers, all-purpose cleaners, and related cleaning solutions.
Product availability, packaging, specifications, pricing, and service availability may change from time to time. Any product images, descriptions, or results shown on the website are for general reference only.
Quotations and Orders
All quotations, proposals, and product or service offers are subject to confirmation by UPKEEP 247 LANKA (PVT) LTD.
A quotation does not become a confirmed order until accepted by both parties and any required payment or purchase order confirmation is completed.
We reserve the right to reject or cancel any order due to stock unavailability, incorrect pricing, technical errors, payment issues, or other business reasons.
Pricing and Payment
Prices may vary depending on product type, order quantity, delivery location, consultancy scope, training requirements, and other project-specific factors.
Unless otherwise stated in writing, all payments must be made according to the agreed payment terms in the quotation, invoice, or agreement.
Late payments may result in delays in delivery, suspension of services, or additional charges where applicable.
Delivery and Service Completion
Delivery timelines and service schedules are estimates only. We will make reasonable efforts to deliver products or complete services on time, but delays may occur due to stock availability, transport issues, supplier delays, weather, customer-side delays, or other circumstances beyond our control.
The customer is responsible for providing correct delivery details, access to the site, and any necessary approvals for service work.
Product Usage and Safety
Customers must use all cleaning chemicals and related products according to the instructions, labels, safety guidelines, and Material Safety Data Sheets where applicable.
UPKEEP 247 LANKA (PVT) LTD will not be responsible for damage, injury, loss, or poor results caused by incorrect storage, misuse, mixing with other chemicals, unauthorized dilution, improper application, or failure to follow safety instructions.
For commercial sites, customers must ensure that their staff are properly trained before using chemical products or dosing systems.
Consultancy and Training Services
Our consultancy and training services are designed to support better cleaning operations, product usage, workflow improvement, and cost optimization.
Any recommendations provided by us are based on the information available at the time of assessment. Final implementation and operational responsibility remain with the customer unless otherwise agreed in writing.
Returns, Replacements, and Refunds
Returns or replacements may be accepted only if the product is damaged, defective, wrongly supplied, or otherwise approved by UPKEEP 247 LANKA (PVT) LTD.
Products that have been opened, used, damaged after delivery, incorrectly stored, or specially ordered may not be eligible for return or refund.
Any return request must be made within a reasonable time after delivery, with proof of purchase and relevant photos or details.
Intellectual Property
All website content, including text, images, branding, product descriptions, layouts, graphics, and other materials, belongs to UPKEEP 247 LANKA (PVT) LTD or its respective content owners.
You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.
Third-Party Links
Our website may include links to third-party websites or social media platforms. We are not responsible for the content, privacy practices, accuracy, or availability of those external websites.
Limitation of Liability
To the maximum extent permitted by law, UPKEEP 247 LANKA (PVT) LTD shall not be liable for indirect, incidental, special, or consequential losses, including loss of profits, business interruption, operational loss, or damage caused by misuse of products or services.
Our liability, where legally applicable, shall be limited to the value of the product or service purchased from us.
Force Majeure
We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, transport disruptions, supplier delays, strikes, government restrictions, pandemics, power failures, or other unexpected events.
Governing Law
These Terms and Conditions shall be governed by the laws of Sri Lanka. Any disputes shall be handled according to the applicable laws and legal procedures of Sri Lanka.
Dispute Resolution
If a customer has a complaint or dispute, they should first contact UPKEEP 247 LANKA (PVT) LTD using the contact details provided on this website. We will review the complaint and try to resolve it within a reasonable period. If the matter cannot be resolved directly, the dispute shall be handled according to the applicable laws and legal procedures of Sri Lanka.
Changes to These Terms
We may update these Terms and Conditions at any time. The updated version will be published on this website with the latest updated date.
Contact Us
Email: info@upkeeplanka.com
Phone: +94 76 924 2424