Information We Collect
We may collect the following information when you contact us through our website, email, phone, social media, or direct business communication:
- Name
- Phone number
- Email address
- Company name
- Subject of inquiry
- Message or question
- Business requirements
- Delivery or service location
- Any other information you choose to provide
We may also collect basic technical information such as browser type, device information, IP address, pages visited, and website usage data through cookies or analytics tools.
How We Use Your Information
We use your information for the following purposes:
- To respond to your inquiries
- To provide quotations, product details, and service information
- To process orders and arrange delivery
- To provide cleaning consultancy, staff training, and support services
- To improve our website, products, and customer service
- To communicate important updates about our services
- To maintain business records and invoices
- To comply with legal, tax, accounting, and regulatory requirements
Marketing Communication
With your consent or where permitted by law, we may contact you about our products, services, promotions, offers, or business updates.
You may request us to stop sending marketing messages at any time by contacting us through the details provided below.
Sharing of Information
We do not sell your personal information.
We may share your information only when necessary with:
- Delivery partners
- Product suppliers or service partners
- IT service providers
- Payment or accounting service providers
- Professional advisors
- Government authorities or regulators where required by law
We only share information that is necessary for the relevant business or legal purpose.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no online system, email system, or website can be guaranteed as fully secure. You are responsible for ensuring that any information you send to us is accurate and shared through safe communication channels.
Data Retention
We keep your personal information only as long as necessary for business, legal, accounting, customer support, warranty, or regulatory purposes.
When information is no longer required, we may securely delete, anonymize, or archive it.
Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Withdraw consent where processing is based on consent
- Request deletion of your personal information where legally applicable
- Object to certain types of processing
- Request information about how your data is used
Under Sri Lanka’s Personal Data Protection Act, data subjects have rights including rectification or completion of inaccurate or incomplete personal data.
To make a request, please contact us using the details below.
Cookies and Website Tracking
Our website may use cookies or similar technologies to improve user experience, understand website performance, and support website functionality.
You can disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.
Third-Party Websites
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices, content, or security of those websites.
We recommend that you read the privacy policies of any third-party websites you visit.
Children’s Privacy
Our website, products, and services are intended for business and commercial users. We do not knowingly collect personal information from children.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this website with the latest updated date.
Contact Us
UPKEEP 247 LANKA (PVT) LTD
272 D, Vihara Mawatha,
Weboda South, Weboda,
Sri Lanka, PC 11858
Email: info@upkeeplanka.com
Phone: +94 76 924 2424